Privacy policy

Dear User, Below we present information on how, for what purposes and to what extent we process your personal data in connection with the operation of the coffed.pl online store and its individual functionalities.

Who we are?

Administrator

The administrator of your data is Coffed sp. z o. o. based in Piła, ul. Gliniana 2.

Contact Us

The administrator has designated one contact point for all issues related to personal data. If you would like to contact us, please send us an e-mail to contact@coffed.pl or send a letter to the following address: Coffed sp. z o. o., Gliniana 2, 64-920 Pile, with the note "My personal data".

Personal Data Protection Inspector

The Inspector's contact address is: contact@coffed.pl

For what purposes do we process your personal data?

Running the coffed.pl website

We process your personal data to ensure the functionality of our website, in accordance with its regulations and in accordance with the newsletter regulations . This includes, in particular, providing you with the opportunity to register on the website and to subscribe to our newsletter. Separately, you can contact us on an ongoing basis via the website to ask us questions or submit complaints.

Sales execution

If you decide to make a purchase in our online store, your data will be used to complete the sales transaction. This includes, in particular, receiving payment from you, delivery of goods to the place indicated by you, issuing sales documents (if you request them, settling the services provided (e.g. request for feedback), as well as enabling you to exercise your rights under the manufacturer's warranty and under the warranty, as well as the right to withdraw from the sales contract.

Marketing purposes

We process your personal data for our marketing purposes, which means in particular promoting our product offer. As part of our marketing, we want to be able to present offers and promotions tailored to your interests on our website. For this purpose, we perform profiling activities, which, however, will in no case affect your rights or freedoms or affect you in any other similar way. Additionally, if you express separate consent to receive the Newsletter or to commercial communication by electronic means or telephone, we will use your e-mail address and telephone number to communicate the commercial offer.

To what extent do we process your personal data?

We process your data in the following scope:

name and last name
company name (if you run one)
address residence
addresses supplies
NIP number (if you run a company)
email address
number phone
compartment aged
transaction history (including what and when you booked, purchased, discount codes used, payment methods)
Your bank and the bank account number from which you made the payment
your signature
information about how you use our websites (if you consent to cookies*)
IP number from which you communicate with our website
information about the device you use to visit our website, including its settings (e.g. browser, screen resolution)
the history of your communication with us
data from publicly available sources
information about the sources of obtaining your data
your complaints
your opinions
additional information about yourself that you may have included in e-mail correspondence or that you may have provided during a telephone conversation with our representative
granted By You consent .

* With what are cookies ?

These are small text files commonly used on the Internet, stored on your end device. You can independently control how cookies are handled using your browser settings (you can set the acceptance or blocking of cookies). Blocking cookies may result in the inability to register/log in to your account on the website and/or the inability to make a purchase. We use cookies in the following ways purposes :

login support – verification of the connection between the user and our server. The store does not store information identifying individual users in cookies, only connection data,
content presentation – protection against displaying the same content to the user again,
handling forms - securing the website against the operation of robots (computer programs used to automatically examine the content of a website),
presenting profiled offers ,
statistics – building anonymous statistics of visits to our website

Some subpages of the Store's website and other means of communication with Customers and other natural persons who use the website may contain the so-called "web beacons" (so-called electronic images, also known as "empty gifs"). "Web beacons" allow you to receive information such as the IP (Internet Protocol) address of the device on which the page on which the "web beacon" was placed was loaded, the URL number of the page, the time the page was loaded, the browser type, as well as the information contained in in cookies to evaluate the effectiveness of our advertising.

On what legal basis do we process your data?

The legal basis for processing your data depends on the purpose for which we process it:

your personal data provided for the purposes of registration on coffed.pl and in connection with your subscription to the newsletter in order to perform the contract for the provision of electronic services;
We process your personal data provided by you when shopping on our website in order to fulfill the sales contract , and then also to enable you to benefit from the manufacturer's warranty or statutory warranty (at your choice);
if you have ordered delivery of the purchased goods to your home or to another address - we will process your data in this respect based on your order (performance of the contract);
data regarding your use of the website, which we obtain through the so-called We process cookies based on your consent expressed in accordance with Art. 173 Telecommunications Law;
to the extent that we want to ask you for your opinion regarding a given product or service - we will process your data in this respect with reference to the so-called the administrator's legitimate interest in constantly improving our services and product offer;
if you contact us to ask a question about how we run the website, how to perform specific activities, we collect your questions and related data and provide answers based on the legitimate interest we have in providing our customers and users with full information and provide them with a positive experience with our website;
We also process all your data that we have as a data administrator for marketing purposes with reference to the so-called legitimate interest of the personal data administrator. Marketing purposes include, in particular, presenting you with offers and promotions that we believe may interest you, as well as other information promoting the "Coffed" brand and the offers of our stores.

How long do we process your personal data?

The period for which we process your personal data depends on the purpose of processing. And yes respectively :

registering on our website and/or subscribing to the newsletter - for the period for which you are registered/subscribed - until you unsubscribe from the website/newsletter; after this period, we will process your data for purposes related to the accountability of our activities, which we are obliged to do under the provisions on the protection of personal data, and for the period of limitation of your claims, but no longer than 10 years;
sales execution – for the duration of the contract; after this period, we will process your data for purposes related to the accountability of our activities, which we are obliged to do under the provisions on the protection of personal data, and for the period of limitation of your claims, but no longer than 5 years;
delivery and assembly services for the duration of the contract; after this period, we will process your data for purposes related to the accountability of our activities, which we are obliged to do under the provisions on the protection of personal data, and for the period of limitation of your claims, but no longer than 5 years;
providing answers to questions - if you are a registered user of the website - for the time referred to in point a. above; if you are not a registered user of the website, for the time necessary to provide the necessary explanations and answers;
obtained data on how you use our websites (via cookies) and data processed in our marketing database - for the entire period when you are our customer and thereafter for a period of 5 years from the time you ceased to be our customer (you stopped using the services provided services provided by us and you have not made purchases in our stores).

Who is the recipient of your personal data?

We only share your data when it is necessary to provide the services you order. We do not sell your data, we do not make your data commercially available to third parties. Your data personal We can to pass ours partners :

transport companies - to deliver the purchased goods to the address you indicated in the order;
companies providing us with delivery and maintenance services of database software, thanks to which we can run our website, newsletter, and appropriate sales records, etc.;
marketing agencies that help us understand what our customers are interested in, help us create interesting offers, promotions and help us communicate with our customers on an ongoing basis, including you;
companies collecting opinions about products and stores - they help us if you want to share your opinion about a product or your impressions of using our website or workplace.

For each of these purposes, we only provide the data that is necessary to achieve it. We would like you to know that, wherever possible, we use anonymization or pseudonymization tools, i.e. activities that make you unidentifiable to our partners and subcontractors, and we still have your data. In the case of payment transactions, in connection with your purchases, we share your personal data necessary to complete the payment with payment intermediaries.

How do we process personal data?

We process personal data in accordance with applicable law, in particular in accordance with the provisions of the Personal Data Protection Act and in accordance with the General Data Protection Regulation. We have the following rules in mind when processing your personal data:

Adequacy rule We only process data that is necessary to achieve a given processing purpose; For each process, we analyzed whether this rule was met.
Transparency rule You should have full knowledge of what is happening to your data. This document, in which we try to provide you with full information about the rules for our processing of your personal data, is a manifestation of it.
Accuracy rule We strive to ensure that your personal data in our systems is up-to-date and truthful. If you find that in some area your personal data has not been updated by us or is incorrect, please contact us at contact@coffed.pl.
Rule of integrity and confidentiality We apply the necessary measures to secure the confidentiality and integrity of your personal data. We are constantly improving them, along with the changing environment and technological progress. Security measures include physical and technological measures to limit access to your data, as well as appropriate measures to protect against the loss of your data.
Accountability rule We want to be able to account for every action we take on personal data, so that in the event of your inquiry, we can provide you with full and reliable information regarding what actions we have carried out on your data.

What consents do we collect?

As part of our daily practice, we collect the following consents from users of our website and from our clients:

consent to receive the newsletter electronically, including information about new products, our offers, discounts, promotional campaigns, etc. You can express this consent on our website coffed.pl (see the bar at the bottom of the page);
consent to communicate electronically or by telephone - includes information about new products, our offers, discounts, promotional campaigns and others. You can express this consent using one of our forms available in stationary stores (e.g. when purchasing);
other consents to receiving newsletters and telemarketing communications - as part of ongoing promotional campaigns.

Expressing consent is voluntary and we do not make the ability to use the website or purchase products or services conditional on your consent. If you have given your consent, you have the right to withdraw it at any time by writing an e-mail to contact@coffed.pl or by post to the following address: Coffed sp. z o. o. Gliniana 2, 64-920 Piła, with the note "My personal data". Remember that from the moment you withdraw your consent, a certain period of time may pass before the application is accepted into the system and all databases are synchronized. We will endeavor to complete these activities without undue delay, but in no event will this take longer than one month. Remember that withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

What are your rights?

Personal data protection law gives you a number of rights that you can exercise at any time. As long as you do not abuse these rights (e.g. unjustified daily requests for information), using them will be free of charge for you and should be easy to implement. Your laws include :

The right to access the content of your personal data This right means that you can ask us to export the information we have about you from our databases and send it to you in one of the commonly used formats (e.g. XLSX, DOCX , etc. ).
The right to correct data If you find out that the data we process is incorrect, you have the right to ask us to correct it, and we will be obliged to do so. In such a case, we have the right to ask you to present a document or other proof of the change of data.
The right to limit data processing If, despite our compliance with the adequacy rule described in the section " How we process personal data ", you decide that we process too broad a catalog of your personal data for a specific process, you have the right to request that we limit this scope. processing. Unless your request contradicts the requirements imposed on us by applicable law or is necessary for the performance of the contract, we will comply with your request.
The right to request deletion of data This right, also known as the right to be forgotten, means your right to request that we delete any information containing your personal data from our database systems and records. Please remember that we will not be able to do this if we are obliged to process your data under the law (e.g. transaction documents for tax purposes, warranty obligations, obligation to ensure accountability of our activities). In any case, however, we will delete your personal data to the fullest extent possible, and where this is not possible, we will ensure their pseudonymization (which means that it is impossible to identify the data subject without an appropriate link key), so that your data, which we must keep in accordance with applicable law, will only be available to a very limited group of people in our organization.
The right to transfer data to another data controller In accordance with the General Data Protection Regulation, you can ask us to export the data you have provided to us in the course of all our contacts and cooperation to a separate file for further transfer to another data controller.

You can exercise the rights referred to above by contacting us at the e-mail address contact@coffed.pl or by writing to the address Coffed sp. z o. o. Gliniana 2, 64-920 Piła, with the note "My personal data". You can also write to this data if an action or situation you encounter raises your concerns whether it complies with the regulations or whether it violates your rights or freedoms. In such a case, we will answer your questions and doubts and address the issue immediately. If you believe that we have in any way violated the rules for processing your personal data, you have the right to submit a complaint directly to the supervisory authority (from May 25, 2018, it is the President of the Personal Data Protection Office). As part of the exercise of this right, you should provide a full description of the situation and indicate what action you consider to be violating your rights or freedoms. The complaint should be submitted directly to the supervisory authority.

What is the right to object?

Separately, we would like to inform you that you also have the right to the so-called object to the processing of your personal data. You submit the right to object when you do not want us to process your personal data for a specific purpose (e.g. for marketing purposes). In such a case, we will continue to process your data for other processes (for other purposes), but not for the purpose for which you objected. You can express your right to object by e-mail at contact@coffed.pl or by writing to the following address: Coffed sp. z o. o. Gliniana 2, 64-920 Piła, with the note "My personal data".